Shipping policy
Where we ship
We currently ship to addresses in the United States. Delivery to the UK and EU is not available yet; we plan to add it later.
Shipping costs
| Order subtotal | Standard shipping |
|---|---|
| Under $89 | $7.95 |
| $89 or more | Free |
The order subtotal is calculated after any discounts and before tax. Your shipping cost is always shown at checkout before you pay.
Delivery times
- Processing: orders are prepared and shipped within 1-3 business days.
- Delivery: most orders arrive 8-15 business days after you place your order. This total includes processing time.
Business days are Monday to Friday, excluding US federal holidays. Orders placed on a weekend or holiday start processing on the next business day. Delivery times are estimates: carrier delays can happen in peak season or bad weather, and we’ll keep you updated if anything changes.
Why delivery takes 8-15 business days
Your order ships directly to you from our production partners overseas, rather than from a US warehouse. It takes a little longer than a big-box store, so we’d rather tell you up front.
Tracking your order
As soon as your order ships, we’ll email you a tracking link. It can take 24-48 hours for the first tracking update to appear, and your parcel may change carriers along the way.
Changing your address
Please double-check your shipping address at checkout. If you spot a mistake, email us as soon as possible at contact@wearodaline.com. We can update the address until your order ships.
Late, lost or damaged parcels
If your order hasn’t arrived within 15 business days of ordering, or your tracking hasn’t updated for 7 days, contact us and we’ll look into it with the carrier. If a parcel is confirmed lost, or arrives damaged, we’ll send a replacement or give you a full refund.
If your tracking says “delivered” but you can’t find your parcel, please check with neighbors and any mailroom, and allow 24 hours in case it was scanned early. Then contact us and we’ll help.